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Sewing Machine Diagnostic Support during COVID-19 pandemic

We take pride in serving all sewists in our community - those who run small businesses with the products and services we offer, others who are donating time back to the Community through sewing, or simply someone seeking a creative escape and relaxation!

We are practicing No Contact Customer Service. As such, our process for Machine diagnostics is very different:

  1. Please wipe down your machine with 409 or any disinfecting cleaner before bringing it in. Place your name and phone number on your machine.
  2. Place your machine in your trunk. If you have nothing in your trunk, lay it down so it doesn't fall when driving.
  3. When you arrive, call the store to let them know you have a machine diagnostic. Our shop number is 214-358-3549.
    Please be patient with us. Unfortunately, we are experiencing a surge in calls because of so many in the Community currently sewing masks.
  4. A Tech will come to retrieve your machine from your trunk. Please wait in the parking lot till they have completed the diagnostic.
  5. As soon as your machine is in the store, a Tech will call you shortly to discuss the issues.

PLEASE NOTE: Curbside Diagnostics are only available Mon - Fri from 10a - 5p while the Stay-At-Home order is active.

Let's Meet Online! We now offer the ability to request a Baby Lock machine demo and machine operator lessons via web conference. Click to request a session.

Supporting Our Community

Special Message


Mr. Sewing Machine is closely following the development of the COVID-19 (Coronavirus) pandemic and recommendations from the CDC and health officials as our Community bands together to help each other. Read our special message on how we are working to continue to serve our Customers while also keeping the health and safety of everyone as our top priority.

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